Workster is working with a leading Outsourcing/BPO consultancy. They are seeking to onboard Polish-speaking Airline Support Specialists for their multilingual team in Lisbon to support a leading Portuguese airline company.

Your Role

  • Together with your colleagues, you will be ensuring a competent and friendly customer service experience via phone and e-mail, in Polish and English.
  • Resolving all doubts and situations of customers, providing all necessary assistance related to the Products and Services;
  • Assisting in any inquiries/issues related to the frequent flyer program;
  • Carry out customer processes treatment follow-up, resulting from questions raised by them, including informative contacts to the client about the treatment given to the process;
  • Use and register in the computer all contacts received and made with and by Customers;
  • Handle offline tasks, such as forms, emails, tickets and other tasks;
  • Maintain productivity levels that meet or exceed departmental goals;
  • Escalate critical customer well-being issues as well as any issue beyond the scope.

Your Qualifications

  • Native Polish speaker
  • A minimum of an intermediate (B2) level of English
  • The ability to thrive in a dynamic, team-focused and structured environment
  • An ability to make decision based on rules and policies
  • A passion for helping others achieve results
  • An ability to handle potentially stressful situations

The Offer

  • Relocation support with flight costs reimbursement and a room in a company apartment in Lisbon
  • Flexible schedules, 40h per week, 8h per day
  • 22 days of holiday
  • Private health insurance
  • Yearly flight home sponsored
  • Support of employees experienced in helping relocating colleagues
  • Free Portuguese classes
  • Temporary contract for 12 months, Permanent after 2 years.
  • Water sport activities, soft trekking and more
  • A dynamic and creative team with positive and friendly atmosphere