Workster is partnering with a leading global customer experience provider to recruit Italian-speaking Customer Support Specialists for a remote role based anywhere in Greece.

In this position, you will provide support to customers of a globally recognized technology brand, assisting them with product-related questions, troubleshooting, and after-sales service. You will work in a dynamic international environment, focused on delivering an excellent customer experience.

Your Role

  • Support customers via phone, email, and chat
  • Provide technical assistance and troubleshooting for products and services
  • Help customers with orders, returns, cancellations, and delivery-related issues
  • Resolve customer inquiries efficiently while ensuring a positive experience
  • Follow structured support processes and internal guidelines
  • Maintain accurate documentation of customer interactions
  • Ensure high levels of customer satisfaction and first-contact resolution
  • Escalate complex issues to specialized teams when necessary

Your Qualifications

  • Fluent Italian (C1/C2) with good English skills (B2)
  • Strong communication and customer service skills
  • Interest in technology and consumer electronics
  • Good computer skills and ability to navigate multiple systems
  • Ability to multitask and work in a fast-paced environment
  • Problem-solving mindset and attention to detail
  • Previous experience in customer support is a plus, but not required

The Offer

  • Full-time remote position anywhere in Greece
  • Rotational shifts (Monday to Sunday)
  • Paid training with onboarding and nesting period
  • Work-from-home setup with equipment provided
  • Opportunity to support a globally recognized tech brand
  • International and multicultural work environment
  • Career growth opportunities within a global organization
  • Continuous training and development programs