Workster is working with a leading Outsourcing/BPO consultancy to recruit Italian-speaking Content Moderators for an on-site TikTok project in Lisbon.

In this role, you will ensure that content posted by users meets community guidelines and policies. You will work in a fast-paced, international environment, reviewing videos, posts, and comments, and helping to maintain a safe and positive online experience for users worldwide.

Your Role

  • Review and moderate user-generated content in Italian, including videos, posts, and comments
  • Identify and escalate inappropriate, harmful, or sensitive content
  • Apply professional judgment and ensure consistent moderation decisions
  • Collaborate with team members to resolve complex cases and identify recurring trends
  • Document moderation actions and maintain accurate records
  • Contribute to process improvements and knowledge sharing within the moderation team

Your Qualifications

  • Native or fluent Italian (C1/C2)
  • Good command of English (B2) for internal communication
  • Strong attention to detail and analytical skills
  • Comfortable handling sensitive content professionally and consistently
  • Previous experience in content moderation, social media, or customer support is a plus
  • Ability to work in a fast-paced, performance-driven environment
  • Empathetic, professional, and resilient under pressure
  • Team player with a proactive and adaptable attitude

The Offer

  • Full-time, on-site position in Lisbon
  • Flights to Lisbon covered
  • Option to live in one of Teleperformance’s fully equipped, shared apartments, located 20–60 minutes from the workplace
  • Guidance and support throughout the relocation process
  • Paid professional training and structured onboarding
  • Health insurance and meal allowances from day one
  • Career growth and development opportunities in an international, multicultural environment