Workster is partnering with a leading international customer experience provider to recruit Italian-speaking Customer Support Experts for a major global logistics and shipping account.

In this role, you will assist customers via phone, email, and back-office channels, supporting them with deliveries, shipment tracking, billing, claims, technical enquiries, and other logistics-related requests.

Your Role

  • Provide professional customer support via phone, email, and back-office channels
  • Assist customers with package pickup and delivery requests
  • Support customers with shipment tracking and trace enquiries
  • Handle basic and more complex claims-related requests
  • Assist with billing, invoices, and pricing enquiries
  • Provide first-level technical support for customer-facing systems
  • Support customers with account setup, onboarding, and general service questions
  • Handle customer complaints and work towards effective resolutions
  • Escalate unresolved or more complex cases according to established procedures
  • Maintain high levels of empathy, ownership, and efficiency during every interaction
  • Follow quality guidelines, procedures, and performance standards

Your Qualifications

  • Italian at C1 level or higher
  • English at B2 level or higher
  • Excellent verbal and written communication skills
  • Strong customer service and problem-solving mindset
  • Good computer skills and confidence working with different digital systems
  • Ability to navigate multiple tools while assisting customers
  • Typing speed of at least 25 words per minute with 85% accuracy
  • Empathetic, responsible, and attentive to detail
  • Ability to follow established procedures and quality standards
  • Comfortable working in a structured, performance-driven customer service environment
  • Willingness to complete training and certification before handling live customer interactions

The Offer

  • Complete support to help you ease your relocation to Greece — flight ticket expenses covered, hotel accommodation upon arrival, and support with the house-searching process, all at no cost to you
  • Competitive monthly salary + 2 extra salaries per year
  • Attractive Refer-a-Friend bonuses
  • Healthcare benefits and numerous additional discounts
  • Full training by certified instructors
  • Ongoing coaching, training, and opportunities to develop your skills
  • Professional growth and career development opportunities
  • Free online Greek language courses
  • Special company events and community & social responsibility initiatives
  • State-of-the-art premises with modern facilities and relaxing break areas
  • Opportunity to work in an international and multicultural environment
  • Opportunity to join a Great Place to Work-Certified company
  • Structured initial training followed by a nesting period before handling customer interactions independently