Workster is partnering with a leading international customer experience provider to recruit Dutch/Flemish-speaking Connected Services Support Specialists for an automotive project in Lisbon, Portugal.

This role combines back-office customer support, case management and connected vehicle services. You’ll manage customer requests from start to finish, helping users with vehicle-related digital services while ensuring an efficient and high-quality experience. The position operates Monday to Saturday, with rotating shifts between 07:00 and 22:00.

Your Role

  • Manage customer cases from initial request through to resolution
  • Process back-office requests accurately and efficiently
  • Support customers with connected vehicle services and related enquiries
  • Update internal systems and maintain accurate case records
  • Troubleshoot and coordinate solutions to customer requests
  • Meet established quality and SLA standards

Your Qualifications

  • Native/C2 Dutch or Flemish
  • English B2 or above for training, systems and internal communication
  • Strong communication and problem-solving skills
  • Good computer literacy and ability to navigate different systems
  • Customer-focused and comfortable working in a fast-paced environment
  • Previous experience in back office, customer service or technical support is an advantage

The Offer

  • Full-time position in Lisbon, Portugal
  • Rotating shifts Monday to Saturday, between 07:00 and 22:00
  • Opportunity to gain experience within automotive technology and connected services
  • Professional training and ongoing support
  • International and multicultural working environment
  • Career development opportunities within a global organization