Workster is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies.

This is a full-time, 40-hour-per-week position operating on a 24/7 rotating shift schedule, with schedules provided in advance. You’ll support both consumers and business users while gaining hands-on experience within the rapidly evolving AI industry.

Your Role

  • Support customers across multiple communication channels
  • Resolve billing, invoicing and account access enquiries
  • Troubleshoot platform and product-related issues
  • Guide customers on using products and features effectively
  • Deliver timely, accurate and high-quality customer support

Your Qualifications

  • Fluent English, written and spoken
  • Strong interest in AI and new technologies
  • Excellent communication and problem-solving skills
  • Customer-focused and comfortable troubleshooting issues
  • Previous customer service or technical support experience is an advantage
  • Comfortable working with rotating shifts in a fast-paced environment

The Offer

  • Competitive salary package + performance bonus
  • Meal allowance
  • Holiday and Christmas allowances
  • Private health and dental insurance
  • 22 days of annual leave
  • Comprehensive initial training
  • Professional development and career growth opportunities
  • International working environment in Lisbon
  • Opportunity to work closely with cutting-edge AI technology