Workster is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Advisors for an on-site role in Braga.

In this position, you will support a financial application, helping customers manage their savings goals while providing guidance on available solutions within the energy sector. You will play a key role in delivering a high-quality customer experience through both support and advisory interactions.

Your Role

  • Support customers via inbound and outbound calls, assisting with questions related to their savings goals
  • Provide clear and professional guidance on available services and solutions
  • Present and promote alternative contract options using upselling techniques aligned with customer needs
  • Deliver accurate, complete, and relevant information using internal tools and processes
  • Ensure a high level of customer satisfaction in every interaction
  • Follow internal procedures and maintain quality standards in all communications

Your Qualifications

  • French at C2 level, spoken and written
  • Good level of English for internal communication
  • Previous experience in customer service, sales, or contact center environments is an advantage
  • Strong communication and interpersonal skills
  • Ability to handle both support and sales-oriented conversations
  • Comfortable working with targets and performance metrics
  • Customer-focused mindset with attention to detail
  • Ability to work in a structured and fast-paced environment

The Offer

  • Full-time employment with stable, long-term career potential.
  • Health insurance available from Day 1 (with monthly contribution) and free after 6 months.
  • Rotational schedule: Monday to Sunday between 08:00 – 18:00 rotational days off per week
  • Modern office locations in Braga.
  • Supportive, international working environment with strong focus on training, compliance, and service quality.