Workster is partnering with a global leader in digital advertising solutions to recruit a German-speaking B2B Advertising Support Specialist in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

German-Speaking B2B Advertising Support Specialist in Lisbon – Digital Advertising Support

Your Role

  • Handle end-to-end troubleshooting for advertising products via email and chat.
  • Diagnose issues related to campaigns, platform tools, and product features.
  • Drive query resolution by collaborating with internal Product, Operations, and Engineering teams.
  • Provide timely, accurate updates to ensure high customer satisfaction.
  • Identify opportunities to improve the user experience from day one.
  • Ensure service quality by meeting productivity, SLA, and case-handling standards.
  • Educate advertisers on features, best practices, and common issue types.
  • Maintain proactive, professional communication throughout the case journey.
  • Share insights, trends, and feedback to support continuous improvement.

Qualifications for German-Speaking Digital Advertising Support Jobs in Lisbon

Your Qualifications

  • Native-level or C2 German, plus good English skills (approximately B2).
  • Some experience with online campaigns or digital marketing. You do not need to know everything, but you should be comfortable with the basics.
  • Familiarity with social media platforms and an interest in online advertising.
  • Previous experience in customer support or a contact center is an advantage, but not mandatory.
  • Comfort with analyzing issues, problem-solving, and paying attention to detail.
  • Ability to work both independently and as part of a collaborative team.
  • A degree in Marketing or a related field is helpful but not required; practical experience also counts.
  • A proactive, customer-focused mindset and willingness to learn.

German-Speaking Advertising Support Job in Lisbon – Salary, Relocation and Benefits

The Offer

  • Full-time employment with comprehensive, fully paid training.
  • Schedule covering Monday to Sunday, between 07:00 and 19:00.
  • Attractive base salary.
  • Relocation support package to help you settle into life in Lisbon.
  • Private health insurance and other benefits.
  • Opportunity to work for a globally recognized brand and enhance your CV.
  • A vibrant and multicultural work environment.
  • A modern, well-equipped office in central Lisbon, easily accessible.