Work for an international leader in outsourced customer service which is partnering with a major German Bank looking to strengthen their German-speaking customer service operations in beautiful Porto – great location, fantastic shifts!

Your Role

  • Handle all incoming contacts from customers of a banking company through various channels (phone, email and chat)
  • Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
  • Use adequate tools, processes and/or methods to ensure the provision of accurate, valid, and complete information
  • Make sure that great levels of client service is delivered at all times and ensure a positive experience

Your Qualifications

  • Excellent German (C1) and fluent English (B2) skills
  • Passionate about customers and customer service
  • Problem-solving skills
  • Upbeat and positive attitude
  • Ability to identify, apply and explain your product and/or service expertise with clarity

The Offer

  • Excellent remuneration package
  • Relocation support
  • Private medical insurance
  • Unlimited contract
  • Shifts Monday – Friday 9:00-18:00
  • Meal cards
  • Performance bonus
  • A dynamic and creative team with positive and friendly atmosphere
  • Guidance and tools to reach your full potential