Workster is partnering with a leading global customer experience company to recruit German-speaking Logistics & Delivery Advisors for an international logistics support project based in Bulgaria.

This is an excellent opportunity for customer-focused professionals who enjoy problem-solving and delivering outstanding service. In this role, you will help customers with package tracking, delivery inquiries, and logistics-related requests while working in a dynamic international environment. The position follows a hybrid working model, with one week per month in the office in Sofia and the remaining time working remotely.

Your Role

  • Deliver exceptional customer support via phone, email, and chat in German and English
  • Assist customers with package tracking, delivery updates, and logistics-related inquiries
  • Investigate and resolve delivery issues while coordinating with customers, vendors, and business partners
  • Ensure every customer interaction is handled professionally, efficiently, and with a customer-first approach
  • Stay up to date with products, services, and internal procedures
  • Accurately document customer interactions and case resolutions
  • Work closely with internal teams to ensure timely issue resolution
  • Maintain high service quality while meeting operational and performance targets

Your Qualifications

  • Native-level fluency in German (C1/C2)
  • Good command of English (B2 or above)
  • Previous experience in customer support (experience in logistics or delivery support is an advantage)
  • Strong communication and interpersonal skills
  • Excellent organizational and problem-solving abilities
  • Good computer skills, including MS Office and Google Workspace
  • High school diploma or equivalent
  • Ability to multitask and perform well in a fast-paced environment
  • Customer-oriented mindset with strong attention to detail

The Offer

  • Hybrid working model – work remotely with one week per month in the office in Sofia
  • Relocation support for candidates moving to Bulgaria
  • Fully paid onboarding and training
  • Stable full-time employment
  • Career growth and development opportunities within an international organization
  • Additional private health insurance
  • Access to a wide range of employee benefits and wellbeing programs
  • Employee referral bonus program
  • Positive, multicultural, and supportive working environment
  • Continuous learning and professional development opportunities