Workster is partnering with a global leader in digital advertising solutions to recruit a Italian-speaking B2B Advertising Support Specialist for their team in Lisbon. In this role, you will support business advertisers with technical troubleshooting, platform guidance, and optimization insights, ensuring a seamless and high-quality user experience.

Your Role

  • Handle end-to-end troubleshooting for advertising products via email and chat.
  • Diagnose issues related to campaigns, platform tools, and product features.
  • Drive query resolution by collaborating with internal Product, Operations & Engineering teams.
  • Provide timely, accurate updates to ensure high customer satisfaction.
  • Identify opportunities to improve the user experience from day one.
  • Ensure service quality by meeting productivity, SLA, and case-handling standards.
  • Educate advertisers on features, best practices, and common issue types.
  • Maintain proactive, professional communication throughout the case journey.
  • Share insights, trends, and feedback to support continuous improvement.

Your Qualifications

  • Native or C2 level Italian, plus good English (around B2).
  • Experience in paid campaign management is mandatory
  • Experience with online campaigns and Digital Marketing
  • Familiarity with social media platforms and a basic understanding of digital advertising
  • Previous experience in a Contact Centre, Service Program, or Advertising Technology company is an advantage
  • Strong customer service-oriented mindset
  • Good analytical, problem-solving, and attention-to-detail skills
  • Ability to work effectively both independently and as part of a team
  • A degree in Marketing or a related field is an advantage
  • Proactive attitude and willingness to learn and develop

The Offer

  • Full-time employment with comprehensive, fully paid training.
  • Monday to Sunday | 07:00–19:00
  • Attractive base salary
  • Relocation support package to help you settle into life in Lisbon
  • Private health insurance and other benefits
  • Opportunity to work for a globally recognized brand and enhance your CV
  • A vibrant and multicultural work environment
  • Modern office in central Lisbon, easily accessible and well-equipped