Workster is partnering with a leading international customer experience company to recruit Italian-Speaking Customer Support Advisors for a project supporting one of Switzerland’s largest telecommunications providers.

In this role, you will provide customer support to private customers in the Italian-speaking market, assisting with mobile services, subscriptions, billing enquiries, and technical issues. You will handle inbound calls, resolve customer concerns, and identify opportunities to recommend additional products and services.

This opportunity is ideal for Italian speakers with strong communication skills, a customer-oriented attitude, and an interest in telecommunications. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.

Your Role

  • Provide customer support in Italian through inbound telephone calls
  • Assist private customers with mobile phone services, subscriptions, and telecommunications products
  • Troubleshoot issues related to mobile devices, connectivity, and service functionality
  • Handle billing enquiries and clarify charges, payments, and subscription details
  • Support customers with account-related requests and service information
  • Identify customer needs and provide appropriate solutions
  • Resolve customer complaints professionally and efficiently
  • Deliver a friendly, empathetic, and personalised customer experience
  • Proactively identify sales opportunities during customer interactions
  • Recommend relevant telecommunications products, services, and subscription options
  • Maintain a positive and professional approach throughout customer interactions
  • Contribute to customer satisfaction and loyalty through effective problem resolution
  • Follow internal procedures and customer service quality standards

Your Qualifications

  • Fluency in Italian, both written and spoken
  • Excellent verbal communication and interpersonal skills
  • Previous experience in customer service, sales, or a similar role is preferred
  • Customer-oriented mindset with a positive and empathetic approach
  • Strong problem-solving abilities and willingness to assist customers
  • Sales-oriented attitude and ability to identify commercial opportunities
  • Interest in telecommunications, mobile technology, and digital services
  • Comfortable using computers and customer service applications
  • Ability to work effectively in a fast-paced environment
  • Energetic, proactive, and motivated personality
  • Ability to manage customer complaints professionally
  • Good organisational skills and attention to detail
  • Ability to work independently and collaborate with a team
  • Availability to work rotating shifts, including weekends
  • Availability to work fully on-site in Lisbon, Portugal

The Offer

  • Fully on-site position in Lisbon, Portugal, at Avenida das Forças Armadas, near Entrecampos
  • Full-time employment, 40 hours per week
  • Rotating shifts from Monday to Sunday, between 06:00 and 22:00
  • Eight working hours per day with an additional one-hour lunch break
  • 15 working days of initial training, eight hours per day, with starting times between 08:30 and 09:30
  • Training compensation upon successful completion of the training programme
  • Initial employment contract with an expected duration of 12 months following successful training
  • Permanent employment relationship after two years of continued employment
  • One-month probationary period
  • Meal allowance provided through a prepaid meal card
  • Holiday and Christmas allowances paid in monthly instalments
  • Annual leave according to Portuguese legislation, generally 22 working days per full calendar year
  • Compensatory time off for working on Portuguese public holidays, according to project conditions
  • Health insurance from the first day of the employment contract
  • Accommodation option in a furnished company-rented apartment for eligible candidates living more than 100 km from the workplace, available for at least the first 14 months, subject to conditions
  • Accommodation includes utilities, internet, and shared living facilities, subject to responsible-use conditions
  • Modern office environment with lounge areas, meeting rooms, and cafeteria facilities
  • Opportunity to develop customer service, technical support, and sales skills within the telecommunications industry