Workster is partnering with a leading global technology company to find a dedicated and detail-oriented Order Support Specialist for the Italian Market. Join a dynamic remote team and contribute to ensuring smooth order fulfillment and customer satisfaction — all while working from home anywhere in Portugal.

Your Role:

  • Handle escalations from customer-facing colleagues and resolve complex issues related to online orders.
  • Manage the full order process, from induction to delivery, ensuring any issues (e.g., product changes, RMAs) are swiftly addressed.
  • Liaise with internal partners to resolve issues, aiming to keep the customer out of the loop for complex problems.
  • Perform investigations and take decisions that impact customer and partner relationships.
  • Communicate resolution updates to customers via phone and email to ensure timely issue resolution.
  • Record all actions in SAP with a high degree of accuracy and detail, adhering to company protocols.
  • Maintain a strong focus on delivering high customer satisfaction and supporting the overall order fulfillment process.

Your Qualifications:

  • Fluent in Italian (C2 or C1 level) and proficient in English (B2).
  • Strong attention to detail and ability to work under pressure to meet deadlines.
  • Experience working in a back-office environment with a customer satisfaction focus.
  • Proven ability to work independently and make decisions with minimal supervision.
  • Excellent problem-solving skills with a proactive approach to finding customer-focused solutions.
  • Knowledge of SAP is a plus, but training will be provided.
  • Flexible availability to manage order volumes, which may include occasional overtime.
  • Must be based in Portugal with eligibility to work and access to a stable internet connection for remote work.

The Offer:

  • Full-time remote position (40 hours per week), Monday to Sunday, on a rotating shift schedule (07:00 to 24:00).
  • Work from home anywhere in Portugal, with full remote onboarding and support.
  • A multicultural work environment with a strong focus on teamwork and collaboration.
  • Health insurance from day one of employment.
  • Comprehensive training and support to set you up for success in the role.
  • Opportunities for career development and promotion both nationally and internationally.
  • Home-office flexibility while being part of a global and collaborative team.