Workster is partnering with a leading global customer experience company to recruit Spanish-speaking Customer Support Specialists for an international e-commerce platform.

If you’re passionate about online shopping, digital platforms, and delivering outstanding customer experiences, this is an exciting opportunity to join a dynamic international team. You’ll support users with their marketplace experience, assisting buyers, sellers, and content creators with order-related inquiries while ensuring fast, professional, and effective resolutions.

Your Role

  • Provide customer support via inbound and outbound calls in Spanish and English
  • Assist buyers, sellers, and creators with inquiries related to orders, deliveries, and platform services
  • Investigate and resolve customer issues by reviewing order and logistics information
  • Handle customer requests within established quality standards and service level agreements
  • Escalate complex cases to the appropriate internal teams when required
  • Accurately document customer interactions and maintain detailed case records
  • Deliver a professional, empathetic, and customer-focused experience throughout every interaction
  • Stay up to date with platform features, policies, and e-commerce best practices

Your Qualifications

  • Native-level fluency in Spanish
  • Good command of English
  • Previous customer service experience is an advantage
  • Strong understanding of e-commerce and online marketplaces
  • Excellent verbal and written communication skills
  • Customer-oriented mindset with strong empathy and problem-solving abilities
  • Ability to make sound decisions while working in a fast-paced environment
  • Comfortable handling high contact volumes during promotional campaigns and peak seasons
  • Strong organizational skills and attention to detail

The Offer

  • Comprehensive paid onboarding and training
  • Stable full-time employment
  • International and multicultural working environment
  • Career development and internal growth opportunities
  • Private health insurance
  • Meal allowance
  • Ongoing learning and professional development
  • Rotating schedule Monday to Sunday, between 08:00–17:00 and 09:00–18:00, with 2 rotational days off
  • Future opportunity to work within a 24/7 rotating operation as business needs evolve
  • Opportunity to support one of the world’s fastest-growing e-commerce platforms while building an international customer service career