Workster is collaborating with a leading digital travel company to recruit a Swedish-speaking Travel Support Representative for their operations in Sofia, Bulgaria. This role is ideal for individuals passionate about travel and dedicated to providing exceptional customer service. If you are enthusiastic, communicative, and fluent in Swedish, we encourage you to apply.

Your Role

  • Customer Assistance: Engage with customers via phone, email, and chat to address inquiries related to travel bookings, accommodations, and services.
  • Issue Resolution: Identify and resolve customer issues efficiently, ensuring a high level of satisfaction.
  • Product Knowledge: Maintain up-to-date knowledge of travel products and services to provide accurate information to customers.
  • Feedback Management: Collect and relay customer feedback to relevant departments to contribute to continuous improvement.
  • Team Collaboration: Work closely with team members to achieve performance targets and uphold service standards.

Your Qualifications

  • Language Proficiency: Fluent in Swedish and English, with excellent verbal and written communication skills.
  • Customer Service Experience: Previous experience in customer support or a related field is advantageous.
  • Passion for Travel: A strong interest in travel and familiarity with various travel products and services.
  • Problem-Solving Skills: Ability to think critically and resolve customer issues effectively.
  • Adaptability: Comfortable working in a dynamic environment and open to learning new processes and systems.
  • Technical Proficiency: Basic computer skills and the ability to navigate multiple systems simultaneously.

The Offer

  • Competitive Salary: A remuneration package that reflects your experience and skills.
  • Dynamic Work Environment: Be part of an international team with a positive and inclusive culture.
  • Professional Development: Access to training and resources to support your career growth.
  • Health Benefits: Comprehensive health insurance coverage.
  • Relocation Assistance: Support for candidates moving to Sofia.