Workster is partnering with a global tech and customer experience leader to hire highly motivated individuals to join their developer support team in Lisbon. In this role, you’ll support a widely-used developer platform by helping resolve technical and policy-related issues, ensuring high-quality communication and service standards. If you’re fluent in Russian and English, have an eye for detail, and want to work with innovative technologies, this is a great opportunity to grow your career.

As an Operations Customer Expert I in the Developer Support team, you will provide technical and policy support to developers using a major app platform. You’ll handle complex cases through email and chat, ensuring issues are resolved effectively and empathetically while adhering to policy guidelines.

Your Role

  • Handle escalations and appeals from developers regarding actions taken on their apps
  • Break down complex technical and policy-related issues into clear summaries via email, chat, and ticketing systems
  • Conduct in-depth research and apply critical thinking to reach policy-compliant decisions
  • Review, curate, and maintain developer-facing content and documentation
  • Communicate effectively on technical concepts such as APIs, APKs, NFC, Bootloader, and related topics
  • Collaborate with internal teams to resolve complex support cases
  • Proofread and edit developer-facing documents to meet publication standards
  • Participate in certification processes and regular testing to stay up-to-date on policies and procedures

Your Qualifications

  • Fluency in Russian (C1+) and English (B2+)
  • 1–2 years of experience in customer support, technical support, or developer relations
  • Strong communication and writing skills, with attention to clarity and tone
  • Analytical mindset with solid troubleshooting capabilities
  • Familiarity with mobile applications, developer tools, or technical policy environments is a plus
  • BA/BS degree or equivalent work experience
  • Highly organized, collaborative, and adaptable to shifting priorities

The Offer

  • Modern office, well-connected location
  • 4-week training program (in English) covering tools, policies, and customer management
  • Long-term employment opportunity with structured career development
  • Access to company-rented accommodation (fully equipped, available for qualifying employees)
  • Private health insurance from the first day of employment
  • Meal allowance provided via card, usable in a variety of establishments
  • Portuguese employment contract with applicable public holiday compensation and vacation days
  • Work schedule: Monday to Friday, rotating shifts between 07:00–19:00 (8-hour shifts + 1-hour break)