Workster is partnering with a leading international customer experience provider to recruit German-speaking B2B Customer Success Specialists in Bulgaria, supporting an innovative HR technology platform.

In this role, you’ll work directly with business customers, guiding them through the implementation of digital HR solutions and helping them get maximum value from the platform. It’s a great opportunity for someone with B2B software experience who enjoys combining customer success, technology, and problem-solving.

Your Role

  • Analyze new business customers’ requirements and understand their HR processes
  • Guide customers through product implementations via email, phone, and web demos
  • Advise customers on platform features and HR processes to ensure successful adoption
  • Validate, prepare, and support the import of customer data
  • Build strong B2B relationships and ensure high customer satisfaction
  • Contribute to training resources such as help-center articles and webinars
  • Identify opportunities to improve and automate internal processes

Your Qualifications

  • Very good German and English, written and spoken
  • At least 6 months of B2B software/contact centre experience, ideally in Customer Success, Account Management, implementation support, or another customer-facing role
  • Strong communication and presentation skills
  • Interest in HR technology and digital transformation
  • Customer-first, solution-oriented approach
  • Comfortable working independently and taking ownership of customer cases
  • Confident working with data and Microsoft Office, particularly Excel
  • Familiarity with tools such as Zendesk, Gainsight, or Jira is an advantage

The Offer

  • Attractive remuneration package
  • Relocation support, including financial assistance with transportation, temporary accommodation, rent, and support finding a long-term home
  • Fully paid training
  • Stable employment with excellent career development opportunities
  • Additional health insurance
  • Access to 50+ employee benefits and services
  • International and multicultural working environment
  • Continuous learning and professional development