Workster is partnering with a leading global customer experience company to recruit German-speaking Customer Support Specialists for an international e-commerce project based in Greece.

This is an exciting opportunity to support customers of one of the world’s largest online retail and technology platforms. You’ll assist customers with their inquiries, orders, and account-related questions while delivering an outstanding service experience in a dynamic, international environment. The role offers the flexibility of working hybrid from Athens or fully remotely from anywhere in Greece, depending on your location and home office setup.

Your Role

  • Provide customer support via phone, chat, and other communication channels
  • Assist customers with orders, deliveries, account inquiries, and general platform-related questions
  • Identify customer needs and provide accurate, efficient, and personalized solutions
  • Build strong customer relationships through professional and empathetic communication
  • Maintain accurate records of customer interactions and case resolutions
  • Follow internal procedures, quality standards, and communication guidelines
  • Meet individual and team performance targets while delivering exceptional customer service
  • Collaborate with colleagues and internal teams to ensure timely issue resolution

Your Qualifications

  • Native-level fluency in German
  • Good command of English (B1 level or above)
  • High School Diploma or equivalent
  • Excellent communication and active listening skills
  • Strong customer service mindset with the ability to adapt to different customer needs
  • Good computer literacy and confidence using multiple digital tools
  • Strong organizational skills with the ability to multitask and prioritize effectively
  • Positive attitude and ability to thrive in a fast-paced environment
  • Previous customer service or contact center experience is an advantage but not required

The Offer

  • Hybrid working model for candidates based in Athens or fully remote from anywhere in Greece (subject to home office requirements)
  • Permanent full-time employment with an indefinite contract
  • Rotating schedule Monday to Sunday between 08:00 and 23:00
  • Daily meal allowance
  • Private health insurance, including dental and optical care
  • International career mobility opportunities
  • Access to employee wellbeing initiatives, free gym, and recreational facilities
  • Regular employee events and team activities
  • Comprehensive onboarding and continuous training
  • Dynamic, multicultural working environment with excellent career development opportunities