Workster is partnering with a leading international customer experience company to recruit Spanish-Speaking Customer Support Advisors for a project supporting a global financial technology provider specialising in digital payments and point-of-sale solutions.

In this role, you will be the first point of contact for business customers using digital payment systems, card readers, and payment management applications. You will assist merchants with account setup, technical troubleshooting, transactions, and product-related enquiries through phone, email, and chat.

This is an excellent opportunity for Spanish speakers interested in financial technology, digital payments, and customer service. The position is fully on-site in Lisbon, Portugal, with accommodation options available for eligible candidates relocating from abroad or other regions of Portugal.

Your Role

  • Provide customer support in Spanish via phone, email, and chat
  • Assist business customers with account registration and onboarding
  • Support merchants with setting up and using digital payment solutions
  • Troubleshoot technical issues involving payment applications, card readers, and accessories
  • Assist customers with product orders and delivery-related enquiries
  • Provide information about financial transactions, deposits, and activity reports
  • Guide users through payment processing and account management functionalities
  • Identify customer needs and recommend appropriate products and solutions
  • Promote additional services and products through upselling when relevant
  • Handle customer complaints and resolve technical or financial enquiries professionally
  • Escalate complex cases to the appropriate departments when necessary
  • Maintain accurate records of customer interactions and support requests
  • Ensure compliance with internal procedures and customer service quality standards

Your Qualifications

  • Native or near-native level of Spanish, both written and spoken
  • Good command of English for training and internal communication
  • Strong communication skills and a customer-oriented mindset
  • Interest in financial technology, digital payments, and e-commerce
  • Good technical aptitude and problem-solving abilities
  • Comfortable using computers, mobile applications, and digital platforms
  • Ability to explain technical information clearly and effectively
  • Professional, patient, and solution-oriented approach to customer enquiries
  • Good organisational skills and attention to detail
  • Sales-oriented mindset and ability to identify upselling opportunities
  • Previous experience in customer service, technical support, or contact centres will be considered an advantage
  • Experience with payment systems, point-of-sale devices, or financial services is an advantage
  • Availability to work rotating shifts, including weekends
  • Availability to work fully on-site in Lisbon, Portugal

The Offer

  • Fully on-site position in Lisbon, Portugal, in the Parque das Nações area
  • Full-time employment, 40 hours per week
  • Rotating shifts from Monday to Sunday, between 15:00 and 00:00
  • Ten working days of initial training, eight hours per day
  • Training compensation upon successful completion
  • Initial employment contract with an expected duration of 12 months
  • Permanent employment relationship after two years of continued employment
  • One-month probationary period
  • Meal allowance provided through a prepaid meal card
  • Holiday and Christmas allowances paid in monthly instalments
  • 22 working days of annual leave
  • Health insurance from the first day of the employment contract
  • Accommodation option in a furnished company-rented apartment for eligible candidates living more than 100 km from the workplace, subject to availability and conditions
  • Compensatory time off for working on Portuguese public holidays, according to project conditions