Workster is partnering with a leading international customer experience company to recruit Spanish-Speaking Quality Evaluation Reviewers for a project supporting one of the world’s largest social media and technology companies.

In this role, you will audit content moderation decisions, assess their accuracy and consistency, and identify opportunities to improve quality standards across digital platforms.

This opportunity is ideal for Spanish speakers with strong analytical skills, attention to detail, and an understanding of online safety and the Spanish market’s cultural context. The position is fully on-site in Lisbon, Portugal.

Your Role

  • Review completed content moderation cases and verify the accuracy of decisions, labels, and escalation procedures
  • Evaluate sensitive content involving hate speech, violence, self-harm, child safety, and dangerous organisations
  • Identify moderation errors, analyse their root causes, and recommend improvements
  • Apply Spanish linguistic, cultural, social, and political context when assessing complex cases
  • Provide constructive feedback to moderation teams and participate in quality calibration sessions
  • Monitor quality trends and identify recurring errors or operational risks
  • Ensure consistent application of platform policies and community guidelines
  • Escalate high-risk cases and maintain strict confidentiality and data security standards

Your Qualifications

  • Native or near-native Spanish, both written and spoken
  • Strong analytical skills, critical thinking, and attention to detail
  • Good understanding of social media platforms, online safety, and digital communities
  • Awareness of the Spanish market’s cultural, social, and political context
  • Ability to interpret complex guidelines and make accurate, independent decisions
  • Excellent communication skills and ability to provide constructive feedback
  • Previous experience in content moderation, quality assurance, or risk operations is an advantage
  • Emotional resilience when reviewing potentially sensitive or disturbing content
  • Availability to work rotating shifts, including weekends, and fully on-site in Lisbon

The Offer

  • Fully on-site position in Lisbon, near Entrecampos
  • Full-time employment, 40 hours per week, with two rotating days off
  • Current operating hours between 09:00 and 18:00, with flexibility required for potential evening, weekend, and 24/7 shifts
  • Six weeks of initial training, compensated upon successful completion
  • Initial employment contract with an expected duration of 12 months, with permanent employment after two years of continued employment
  • Monthly performance bonus
  • Meal allowance through a prepaid card
  • Holiday and Christmas allowances paid in monthly instalments
  • 22 working days of annual leave per full calendar year, subject to Portuguese legislation
  • Health insurance from the first day of the employment contract
  • Furnished accommodation option for eligible candidates living more than 100 km from the workplace, subject to conditions
  • International working environment with opportunities to develop expertise in quality assurance and online safety

Important Information

This position involves reviewing decisions concerning potentially sensitive or disturbing material, including violence, hate speech, self-harm, and child safety violations. Candidates must be comfortable handling such content professionally.