Workster is partnering with a leading international customer experience company to recruit Portuguese-Speaking Content Moderators for a project supporting one of the world’s largest video-sharing social media platforms.

In this role, you will review, classify, and moderate user-generated content, including videos, images, text, and audio, ensuring compliance with platform policies and community guidelines. Your work will contribute to maintaining a safer and more positive online environment for millions of users.

This opportunity is ideal for Portuguese speakers with strong English communication skills, an interest in social media, and a good understanding of digital trends. The position is fully on-site in Lisbon, Portugal.

Your Role

  • Review and moderate user-generated content, including videos, images, text, and audio
  • Classify and label content according to established platform policies and moderation procedures
  • Assess whether published content complies with community guidelines and safety standards
  • Identify inappropriate, misleading, or potentially harmful content
  • Apply moderation rules consistently and accurately across different content formats
  • Evaluate content within its cultural and linguistic context
  • Stay informed about social media trends, viral content, and online communication styles
  • Ensure accurate content classification and maintain high-quality moderation standards
  • Follow internal processes and platform compliance requirements
  • Collaborate with team members to maintain consistent moderation decisions
  • Contribute to creating a safer and more reliable online experience for platform users
  • Handle sensitive content professionally and in accordance with established procedures

Your Qualifications

  • Native-level Portuguese, both written and spoken
  • English proficiency at B2 level or higher
  • Active social media user with a strong understanding of digital platforms
  • Good knowledge of social media features, video formats, and online communication
  • Awareness of current pop culture, viral trends, and internet slang
  • Understanding of Portuguese-speaking online communities and cultural nuances
  • Strong attention to detail and analytical skills
  • Ability to interpret and apply guidelines accurately and consistently
  • Good judgement and decision-making abilities
  • Comfortable working with computers and digital applications
  • Ability to maintain concentration while reviewing large volumes of content
  • Professional approach to handling potentially disturbing or sensitive material
  • Ability to work independently and as part of a team
  • Availability to work rotating shifts in a 24/7 operation
  • Availability to work fully on-site in Lisbon, Portugal

The Offer

  • Fully on-site position in Lisbon, Portugal, near Oriente and Cabo Ruivo
  • Full-time employment, 40 hours per week
  • Rotating shifts in a 24/7 operation, with eight working hours per day and an additional one-hour lunch break
  • Work schedules communicated approximately 10 days in advance
  • Approximately 15 working days of initial training, eight hours per day
  • Training compensation upon successful completion of the training programme
  • Initial employment contract with an expected duration of 12 months following successful training
  • Permanent employment relationship after two years of continued employment
  • Meal allowance provided through a prepaid meal card
  • Holiday and Christmas allowances paid in monthly instalments
  • 22 working days of annual leave
  • Compensatory time off for working on Portuguese public holidays, according to project conditions
  • Private health and dental insurance following employment contract signature, subject to the required documentation
  • Modern office environment with dedicated working areas, lounge spaces, and cafeteria facilities
  • Opportunity to gain professional experience in social media content moderation and online safety

Important Information

This position involves reviewing potentially sensitive or disturbing content, which may include violence, sexually explicit material, offensive language, and misinformation. Candidates should be comfortable working with such material as part of their daily responsibilities.